Privacy Policy

Last updated: 14 October 2026

1. Introduction

Welcome to Create & Sip!

Create & Sip (“we”, “us” or “our”) operates the website https://createandsip.ie/ and provides creative workshops, Art Café experiences, event tickets, gift cards and craft kits.

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, make a purchase, book an experience, sign up for our emails or contact us.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Irish data protection legislation.

2. Who We Are

Create & Sip is a business based in Dublin, Ireland.

Business name: Create & Sip
Website: https://createandsip.ie/
Business address: 65 South William Street, Dublin 2, Ireland
Privacy enquiries: info@createandsip.ie

For the purposes of data protection legislation, Create & Sip is the data controller responsible for your personal information collected through our business, except where another organisation acts as a separate data controller.

3. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information you provide directly

We may collect the following information when you make a booking, purchase a product, contact us or subscribe to our mailing list:

• Name and surname.
• Email address.
• Telephone number, where provided.
• Billing and delivery address, where applicable.
• Booking details, including workshop dates, ticket types, number of attendees and booking references.
• Order details relating to craft kits, gift cards and other purchases.
• Information you provide when contacting us with a question, request or complaint.
• Marketing preferences and newsletter subscription status.

Payment information

Payments are processed through third-party payment providers. We may receive information about your transaction, such as the amount paid, payment status, order reference and payment method.

We do not ordinarily receive or store your full payment card details. These are handled by the relevant payment provider in accordance with its own privacy and security practices.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address and approximate location.
• Browser type, device information and operating system.
• Pages visited, links clicked and time spent on our website.
• Referral sources and interactions with our website.
• Cookie identifiers and similar tracking information, subject to your privacy preferences and applicable law.

We use this information to operate our website, understand customer behaviour, improve our services and, where permitted, measure marketing performance.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

Processing bookings and orders

To manage workshop reservations, Art Café sessions, ticket purchases, gift cards, craft kit orders, payments, confirmations and related customer communications.

Providing customer support

To respond to enquiries, manage booking changes, resolve complaints and provide assistance before or after your experience.

Sending transactional communications

To send booking confirmations, order updates, important event information, cancellation notices and other communications necessary to provide our services.

Email marketing

To send newsletters, promotions, new workshop announcements, special offers and updates about Create & Sip where we have the necessary consent or another lawful basis permitted by applicable law.

Improving our website and services

To analyse website traffic, understand which experiences are popular, improve our booking process and develop new products and workshops.

Advertising and marketing measurement

Where permitted by law and your cookie preferences, we may use advertising and analytics technologies to measure campaign performance, understand customer interests and show relevant advertisements.

Legal, accounting and security purposes

To maintain financial records, comply with our legal obligations, prevent fraud, protect our business and establish or defend legal claims where necessary.

5. Our Legal Bases for Processing

Under GDPR, we must have a lawful basis for processing your personal data. Depending on the circumstances, we rely on the following:

• Contract: To process your booking or order and provide the services or products you have purchased.
• Legal obligation: To comply with applicable tax, accounting, consumer protection and other legal requirements.
• Consent: To send marketing communications where consent is required and to use non-essential cookies or tracking technologies where consent is required.
• Legitimate interests: To respond to relevant business enquiries, maintain business records, improve our services, protect our website and manage our business, provided these interests do not override your rights and freedoms.

Where we rely on legitimate interests, we consider the impact on your privacy and your rights.

You can withdraw consent at any time where processing is based on consent.

6. Email Marketing and Communications

If you subscribe to our mailing list, we may send you updates about upcoming workshops, creative experiences, products, events and special offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Unsubscribing from marketing emails will not prevent us from sending essential communications relating to an existing booking or purchase.

We aim to send marketing communications only where we have the appropriate permission or other lawful basis under applicable data protection and electronic communications laws.

7. Third-Party Services

We work with third-party providers to operate our website, process payments, manage bookings and communicate with customers.

Depending on the services and features enabled on our website, these providers may include:

• Shopify: Our e-commerce platform and website hosting provider, which supports our online store, checkout and order management.
• Booking and ticketing platforms: Services such as Cowlendar or other booking providers we use to manage workshop availability, reservations and ticket purchases.
• Payment providers: Services such as Stripe or other payment providers used to process transactions.
• Email marketing providers: Services such as Klaviyo, where used, to manage newsletter subscriptions and send marketing communications.
• Analytics and advertising providers: Services such as Google or Meta, where enabled, to measure website activity and advertising performance.
• Other operational providers: Service providers that help us manage communications, customer service, delivery, accounting and business administration.

These providers may process personal data on our behalf or act as independent controllers for certain activities, depending on their role.

We share only the information reasonably necessary for the relevant service. We encourage you to review the privacy policies of these providers for further information about their practices.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to ensure the website functions correctly, remember your preferences, support checkout, analyse traffic and measure advertising performance.

Cookies may include:

• Essential cookies: Required for core website functions, security and checkout.
• Analytics cookies: Help us understand how visitors use our website.
• Marketing cookies: May be used to measure advertising campaigns or support targeted advertising.

Where required by law, we will ask for your consent before placing non-essential cookies or using non-essential tracking technologies.

You can manage your cookie preferences through the cookie settings available on our website, where provided. You may also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

9. Sharing Your Information

We do not sell your personal information as part of our ordinary business operations.

We may share your information with:

• Website, booking and payment providers.
• Email marketing, analytics and advertising providers, where applicable.
• Delivery and fulfilment providers for physical products.
• Accountants, professional advisers and insurers where necessary.
• Government authorities, regulators or law enforcement agencies where required by law.
• Other parties where disclosure is necessary to protect our rights, prevent fraud or comply with legal obligations.

We do not permit third-party service providers processing data on our behalf to use it for unrelated purposes without an appropriate legal basis.

10. International Transfers

Some of our service providers may process or store personal information outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we take steps to ensure that the transfer complies with applicable data protection legislation. Depending on the circumstances, this may involve an adequacy decision, approved contractual safeguards or another lawful transfer mechanism.

Further information about relevant safeguards may be requested by contacting us.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including meeting our legal, accounting and reporting obligations.

Retention periods depend on the type of information and why it was collected.

For example:

• Booking and order records: Retained as necessary to manage bookings, provide customer support, handle disputes and meet legal obligations.
• Financial and tax records: Retained for the period required by applicable Irish law.
• Marketing information: Retained while you remain subscribed or until the information is no longer needed, subject to our need to maintain limited suppression records to respect unsubscribe requests.
• Customer enquiries: Retained for as long as reasonably necessary to resolve the enquiry and maintain relevant business records.
• Website and cookie data: Retained according to the relevant cookie settings, analytics configuration and provider retention policies.

When information is no longer required, we will delete it or take appropriate steps to anonymise it, unless we are legally required or otherwise permitted to retain it.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, the use of reputable service providers and appropriate security practices.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

13. Your Data Protection Rights

Under GDPR, you may have the following rights in relation to your personal information:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Ask us to correct inaccurate or incomplete information.
• Right to erasure: Request deletion of your personal data in certain circumstances.
• Right to restriction: Ask us to restrict the processing of your information in certain circumstances.
• Right to data portability: Request certain personal data in a structured, commonly used and machine-readable format.
• Right to object: Object to certain types of processing, including direct marketing.
• Right to withdraw consent: Withdraw consent where processing is based on consent.
• Right to complain: Lodge a complaint with the relevant data protection supervisory authority.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to meet our legal obligations even if you request deletion.

To exercise your rights, contact us using the contact details in Section 2. We may need to verify your identity before responding.

You can also contact the Irish Data Protection Commission at https://www.dataprotection.ie/.

14. Children's Privacy

Our website and services are primarily intended for adults and general customers purchasing creative experiences and products.

Where workshops or activities are offered to children, we will process personal information only as reasonably necessary to administer the booking, provide the activity and meet our legal obligations.

Where required, we will seek appropriate permission from a parent or legal guardian before collecting or processing a child's personal information.

We do not knowingly collect children's personal information for unrelated marketing purposes.

15. Links to Other Websites

Our website may contain links to third-party websites or services. If you follow these links, you will be subject to the privacy policies and practices of those third parties.

We are not responsible for the privacy practices or content of external websites.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers or applicable laws.

Any changes will be published on this page, together with an updated “Last updated” date.

We encourage you to review this policy periodically.

17. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or how to exercise your data protection rights, please contact us:

Create & Sip
65 South William Street, Dublin 2, Ireland
Website: https://createandsip.ie/
Email: info@createandsip.ie

We will endeavour to respond to privacy enquiries within the time limits required by applicable data protection legislation.